Sales administration carry out essential functions in support of sales teams in many different areas, including IT, telecommunications and finance. Sales support teams undertake administration and other office-based duties for sales executives. The support offered may include processing the work that sales executives generate, and making appointments for them to visit new or existing clients. The person in charge of the sales support/administration department will often be referred to as the sales support executive and has responsibility for coordinating all the work within the team. Key activities include:- handling all correspondence and organizing contacts between the sales executives and their customers; maintaining customer records; keeping records of visits and sales; taking, progressing and monitoring orders; processing invoices and accounts; preparing estimates and quotations for customers; drawing up tender documents or contracts; keeping records of sales targets and actual figures and compiling them into reports for management.